Volt Delta International

At Devlin Electronics, we aim to build long-standing relationships that benefit both our business, as well as the clients. This case study with Volt Delta International shows exactly that.

About the Client

As a world leader in the development and provision of telephony services, Volt Delta International had a vision of increasing efficiency, reducing errors, and reducing training and downtime, all achieved through its partnership with Devlin Electronics.

Volt Delta International has a global customer database, including telcos, emergency services, directory assistance and healthcare solutions. Service and support perform mission-critical tasks for their blue chip clients.

Project Overview

As part of a move to enhance and develop the user interfaces to their software, Volt Delta International identified that a dedicated keyboard could deliver significant commercial and operational benefits. After evaluating several vendors it was clear that Devlin Electronics had the experience and resources necessary to help specify the right product. 

We listened to our client and understood the need to trim off seconds from call times, resulting in an increase in turnover and revenue. Designing the keyboard with specific short cut keys, enabled Volt Delta to achieve this. 

Outcomes

Volt Delta International were very happy with the end result, and the four key benefits achieved through the process: increased efficiencies, reduced errors, reduced training and reduced downtime. 

“The team provided an outstanding level of service. Listening and advising at each stage, they provided us with an expertly tailored solution. Time to market was shorter than hoped and no-going project support has been extremely valuable as our solutions continue to grow. Using the Devlin keyboard platform has contributed to our clients’ goals of trimming seconds from call times to increase call turnover and therefore revenue.”